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FREQUENTLY ASKED QUESTIONS

 
  1. What do you gain by purchasing a website template?
    Considering that you can purchase one of our templates from anywhere between $20 to $60 dollars, the first and great advantage is price. Because the other option would be hiring a website designer who would charge you much more for a custom design. Turn around time is another major advantage in this method because our pre-existing, fully formatted, fully functional website templates are ready to use from the moment you receive your template.

  2. When do I receive my purchased template?
    On week days you should receive your purchased template (s) within 24 hours. If your order is placed on a weekend, you can expect your purchased file on the following business day. If you have purchased a template and have a msn, hotmail, or yahoo email account and have not received your download link within 24 hours please be sure to leave a contact phone number you can be reached at.  Chances are your email is blocking the downloads.

  3. Do you provide a service that includes both the template and all the customization work I need done?
    Yes. Please refer to our three service packages to learn more about your options.

  4. What do I receive with my template and what format are these templates available in?
    All our website templates come with HTML and Photoshop files included. In addition, we also provide font and cascading style sheets. Our templates are workable in a variety of software formats but we highly recommend using Macromedia's Dreamweaver.

  5. What rights to the product do I have after purchase?
    You have full rights to structure the template in any way you see fit to meet your personal preferences and requirements.
    However, for additional sites you develop, you must purchase additional templates- even if you are using the same one over again. It is an infringement of copyright to redistribute or resell our product without our express written permission.

  6. Is the payment I make a one time fee?
    Yes, as long as you're using the template to develop one website, there are no additional fees after purchase.

  7. Do you allow access to all your templates for a certain period of time for one set fee?
    No, this option is not available- sorry.

  8. What forms of payment do you accept?
    Our secure online Paypal account allows the use of all major credit cards. We do offer the option of paying by check or money order but please note that del every will be delayed until payment has cleared. You can email us for a mailing address.

  9. Is there any return policy?
    Sorry, our templates are non-refundable.

  10. I ordered a template but haven't received the download information.
    In this case please contact us by e-mail. If you have purchased a template and have a msn, hotmail, or yahoo email account and have not received your download link within 24 hours please be sure to leave a contact phone number you can be reached at.  Chances are your email is blocking the downloads.

  11. Can I use Microsoft Front Page with these templates?
    Yes, our files are compatible with Front Page format but we do not provide extensions for this or any other software program.

  12. What is Adobe Photoshop (PSD)?
    Adobe Photoshop is the industry standard for graphic web design work. Visit the Adobe website for a free trial of this and other popular Adobe products.

  13. Is it permissible to use a purchased template to do web design work for a client?
    Yes. Our product is a perfect option for a website developer who doesn't have the time, energy, or resource to design a custom template.

  14. Will Design Essentials help me edit my purchased template?
    With each template purchase we provide simple to follow instructions that guide you through the process of setting up and editing your site. In addition, we also offer customization if you want us to format and edit your site from start to finish. Click here for more information on our three web template packages.

  15. What browsers are your template designs compatible with?
    Our web templates are compatible with all the latest browser versions including: Internet Explorer, Fire Fox , & Netscape.

  16. Why is my search, contact, and newletter forms not working in my template? 
    Our templates do not include any additional scripts. All forms such as search fields, newsletter subscription, or contact information are inactive. By definition, these forms are dynamic functions that require customized setup between the end user and his or her server/host company. 
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We value your feedback and suggestions on our web page template designs, and encourage you to share your ideas and improvements with us. Please read the terms of usage and frequently asked questions before you get started in using our web design templates.